SeaPeak®
Warranty scope, non-quality issues, and return/exchange process for wholesale orders.
During the agreed warranty period (reference up to 5 years, subject to order/product terms), failures due to manufacturing or material defects will be handled by repair, replacement, or other mutually agreed remedies. Start date and proof requirements follow the order terms.
Typically excluded: improper installation, wrong wiring, vehicle/base mismatch, water/dust ingress after seal damage, over-voltage or circuit modification, impact damage, unauthorized disassembly/repair, normal lumen depreciation within reason, damage in buyer-risk transit segments, and use contrary to instructions. Export-only models must be installed per target-market regulations.
Contact us first with: order/invoice number, model and quantity, issue description, photos or video, and purchase date. After a quality issue is confirmed, return or on-site handling will follow our instructions. Unauthorized returns may be refused; freight allocation depends on liability finding and order terms.
Custom or build-to-spec B2B products are generally not returnable for change-of-mind, except where mandatory law requires. Return eligibility and restocking fees for standard stock items must be agreed in writing before shipment.
After-sales and warranty: [email protected] / +86-19701696496 (WhatsApp per company profile). Keep original packaging and accessories for inspection when possible.
The above is general guidance. Rights and obligations are governed by written orders, quotations, or contracts. Contact us with any questions.
